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Knee Brace
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Everything About Licensing

1. How is the license managed, is it a network license?
2. Can I return the license to pool after I finish?
3. Is there any way to get around the 4 hour license checkout? Is there any way to check a license back in?
    This is becoming a problem and is not the norm when it comes to purchased software products.
4. How to move the license from one computer to another?
5. Can I use the license in multiple computers?
6. I am a registered user but I didn't get a license after login?

1. How is the license managed, is it a network license ?
All CivilBay licenses are managed as network license and they are floating license being checked out from a license pool.
The license is available to all computers or tablets that have internet connection and web browser.
When a company has offices in different cities, or even different countries, it's possible that engineers in different cities or countries share the same license as long as the computers or tablets have internet connection and web browser.
Please note that once a license is checked out from the license pool, the checked out license has to stay on the user's local computer for 4 hours and there is no way to release the license back to server for other users to check out again during this 4 hours time frame.
Please take above highlighted note into account when you consider the number of license you need for your company.
The network license is checked out as first come first served basis. If a company owns a single network license, when the single license has been checked out and the 4 hours session is not expired yet, then the other users who attempt to check out the license will be denied.
 
2. Can I return the license to pool after I finish ?
Once a license is checked out from the license pool, the checked out license has to stay on the user's local computer for 4 hours and there is no way to release the license back to server for other users to check out again during this 4 hours time frame.
You can only return the license back to pool after the current 4 hours session expired.
3. Is there any way to get around the 4 hour license checkout? Is there any way to check a license back in?
    This is becoming a problem and is not the norm when it comes to purchased software products.
I can understand your problem when you experience the min 4 hours licensing checkout time issue.
I would like to highlight that I am selling this license as standalone license pricing at $1500 per license for a year. Given a senior engineer's hourly rate at around $80~$120/per hour, your cost of one year licensing is just the cost of hiring an engineer for 15 hours work. You can use this license for one year for $1500 per license. During this one year period this program will help you on thousands of connection design with efficiency and productivity of 10 minutes per connection which is impossible if you do it manually or using Excel spreadsheets. From this perspective, it's a very cheap license cost. If your firm experiences the 4 hours licensing checkout issue frequently, you definitely need to purchase more seats of license.
 
4. How to move the license from one computer to another ?
When computer A checks out the license, the license will stay on computer A for 4 hours. The computer B cannot get the same license during this 4 hours time frame.
Around the 4 hours license session expire time point, make sure that computer A is not using the program, otherwise computer A may renew the checkout for another 4 hours session, user can login to his/her account on computer B and check out the license and use it on computer B.
 
5. Can I use the license in multiple computers ?
You could use the license in multiple computers. Please refer to FAQ 1~3 above on how to move the license from one computer to another.
 
6. I am a registered user but I didn't get a license after login ?
First of all, please make sure your current license is not expired. Please check your purchase record in your email for the date of purchase and cout one year or one month depending what you purchased from that date and make sure your license is still valid.

After verifying your current license is still valid, please take note on the followings regarding license checkout
  1. Once a license has been checked out, it has to stay on the checkout computer locally for 4 hours before another computer can check it out again. During this 4 hours if you login to you account in another computer, you won't get a license on the other computer...
  2. The checkout license stays locally in the web browser's cookie, which is Google Chrome, and it's web browser dependent.
    Please make sure that all the time you are using Google Chrome as your web browser and your browser allows cookies.
To ensure you can always get a license to work
  1. You shall use the same computer during the 4 hours session time.
  2. You shall use the same web browser which is Google Chrome during the 4 hours session time.
  3. Please make sure your web browser Google Chrome allows cookies.
  4. You shall not delete your web browser's cookie or allow your web browser's add-ons or plugins, if there is any, to purge the browser's cookies in the background. If the cookie is deleted, you lose your license for 4 hours but you are able it get the license again after 4 hours session expires.