All CivilBay licenses are managed as network license and they are floating licenses that will be checked out from a license pool.
The license is available to all computers that have internet connection and web browser. When a company has offices in different cities, or even
different countries, it's possible that engineers in different cities or countries share the same license as long as the computers have internet connection.
Please note that once a license is checked out from the license pool, the checked out license has to stay on the user's local computer for 4 hours and
there is no way to release the license back to server for other users to check out again during this 4-hour session period
Please take above highlighted note into account when you consider the number of license you need for your company. The network license is checked
out as first come first served basis. If a company owns a single network license, when the single license has been checked out and the 4-hour session
is not expired yet, then the other users who attempt to check out the license will be denied.

 

Once a license is checked out from the license pool, the checked out license has to stay on the user's local computer for 4 hours and there is no way to
release the license back to server for other users to check out again during this 4-hour session period. User can only return the license back to pool after
the current 4-hour session expired.

 

No.
The 4-hour session limit is designed to manage the license as standalone license which is what the user had paid for.
This program cannot be sustained if a 100+ engineers firm only needs to pay a couple hundred annually for a single license when each engineer can
finish the design within 5 mins and return the license back for another engineer to check out the license again.
If your firm experiences the 4-hour licensing checkout bottleneck frequently, you definitely need to purchase more seats of license.

 

When computer A checks out the license, the license will stay on computer A for 4 hours. Computer B cannot get the same license during this 4-hours
session. At around the 4 hours license session expire time point, make sure that computer A is not using the program, otherwise computer A may renew
and keep the license for another 4-hour session, user can login to his/her account on computer B , check out the license and use it on computer B.

 

You could use the license in multiple computers as it's floating license.
Please refer to FAQ 1~4 above on how to move the license from one computer to another.

 

User can view Youtube video on this Tutorial       First , see screenshot below, in status area, click on Check License Again link multiple times , you may get license checkout again

Second , please make sure that you are using the 1) same computer, 2) same web browser, and 3) same monitor setup as the status when you checked out your license last time.
               For example, you use a laptop moving around and everything seems to be the same. You checked out your license when the laptop is alone, then you plug your
               laptop to an external monitor and work on the big screen. External monitor setup status change is equivalent to changing computers and it may cause your license issue.
               If that's the case, plug/unplug your laptop back to previous license checkout status and you should get your license successfully checked out this time. After that you can
               plug/unplug your laptop to any status you want and continue your work from there.

 

Third ,    please make sure your current license is not expired.
Please check your purchase record in your email for the date of purchase and count one year or one month forward depending what you purchased from
that date and make sure your license is still valid.

 

Fourth, Concrete Anchorage and Steel Connection are two different modules that need different license. You may have license of one module
and try to use another module. If that's the case you need to buy another module's license by clicking on this link  Buy Now  to buy a license online.

 

Last, after verifying that your current license is still valid, please take note of the following regarding license checkout

Once a license has been checked out, it has to stay on the checkout computer locally for 4 hours before another computer can check it out again.
    During this 4-hour session if you login to your account on different computer or using a different web browser , you won't get a license on the other
    computer

The checkout license stays locally in the web browser's cookie and it's computer and web browser dependent.
    Please make sure that all the time you stay with the same computer , same monitor and  same web browser

Please make sure that your web browser's setting allows cookies as some firms IT policy disables web browser's setting for accepting cookies

You shall not delete your web browser's cookie or allow your web browser's add-ons or plugins, if there is any , to purge the browser's cookies in the
    background. If the cookie is deleted, you lose your license for 4 hours but you are able to get the license again after the 4 hours session expires.